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Returns & Exchanges
Returns or Exchanges can be shipped to our Returns Department but do require a return authorization number (RA#) from our corporate office. Please make sure to obtain an authorization prior to returning products to our warehouse. For details, read the descriptions below.
1. Shipping Items to Our Returns Department
If you request an exchange, we will ship out your replacement item within 2 business days of receiving your return. If you request a credit to your account or credit card, we will send you a credit confirmation by mail or email. Also, members of School Supply Store will have a record of the return in their Order History. Please allow 1-2 billing cycles for any charge card credits to appear on your statement.
Please ship all items to our warehouse with your RA# clearly marked on the outside of the shipping container via UPS, FedEx or Parcel Post insured. If the item is too large to ship by UPS or Parcel Post, please be sure to call us at (800) 741-0883, weekdays 6 a.m. to 6 p.m., MST, before sending it back. School Supply Store will make all of the arrangements to ensure that the shipping of these items goes smoothly. Return address and RA# will be provided to you via phone, email or fax once we have completed your return/exchange request.
Damaged Shipments
If you receive any damaged items in your shipment, please phone, fax, or email us within 7 days of receipt of your order, and we will send a replacement right away. In addition, we will make the arrangements to pick up the damaged items. Changing Your Order
When you submit your order our warehouse crew automatically receives a pick-list delivered to them electronically. We process orders very quickly. Please understand that it is nearly impossible to cancel or change your order because of the expedited path your order takes from the time of submission. We will do everything we can to correct any problems where possible.
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